FAQs

Is my cushion NZ made?

Yes, it is made by Beverley in her home workshop on Waiheke Island.

How much is delivery?

$10 for smaller items in giftware.

$20 for larger giftware items, cushions, throws, skins & furs.

$60 for rugs.

How long will my order take to arrive?

We offer standard shipping, so expect your order to arrive within 5 working days. We will send you a tracking number via email shortly after your order is confirmed with us. Coming from an island, freight via ferry can be unpredictable at times. Please bear with us if your order is later than anticipated. We appreciate your understanding on this. 

Can you help me decide what items will suit my home?

Absolutely, get in touch at shop@beverleysandoy.co.nz.

Can you send me fabric samples to check before buying?

Of course, just send us an email and we’ll organise some samples for you. 

Do you do custom orders?

Yes, send us an email with what you are thinking. 

I already have a cushion inner, can you send me the cushion cover only?

Yes, we can organise to send the cushion cover by itself without the inner for a discount. 

I’m not happy with the quality of my purchase, can I get a refund?

We stand by the quality of our products at Beverley Sandoy. If for some reason there is an issue with the quality of your purchase and you are not satisfied, we will happily issue a refund. Please notify us within 7 days of purchase that you require a refund. Please note that the return shipping (with tracking & signature required) is at the buyer’s expense, and that refunds will only be actioned once the cushion has been received back from you in satisfactory condition within 21 days of purchase.